Structured job assessments help companies hire the best administrative support candidates by testing for multitasking, problem-solving, and computer skills. Successful administrative professionals must demonstrate an exceptional attention to detail, organization skills, and the ability to juggle the things that others might forget.
The Digital Literacy assessment measures a candidate’s understanding of computer hardware, software, and terms frequently used when speaking about the internet in general. This is useful in predicting if a candidate has the ability to quickly understand and successfully navigate company-specific software. The Digital Literacy assessment is typically completed in under 30 minutes with an average score of 80%. The top 10% of candidates score 86% and complete the test in around 23 minutes.
The Typing Test measures a candidate’s speed and accuracy when typing a simple paragraph. The test offers an insight into how quickly a candidate will be able to craft correspondence and how many errors it might contain based on their typing speed. This assessment typically takes 3 minutes with an average score of 39 WPM / 99.1% Accuracy. The top 10% of candidates score 62.3 WPM / 100% Accuracy and typically complete the test in under 2 minutes.
The Scheduling Assessment tests a candidate’s ability to schedule an appointment between 4 participants who have varying timezones and schedule constraints. Candidates are scored on the quality of their email response, their ability to suggest an appropriate meeting time (keeping in mind all of the schedule constraints), and their overall professionalism. This assessment typically takes 15 minutes to complete and has an average score of 13 out of 22. The top 10% of candidates score 19 out of 22 and complete the assessment within 9 minutes.
The Email Simulation tests a candidate’s ability to look up requested information in a company’s FAQ and write an email response including the requested information. Candidates are tested on their composition skills, their command of the English language, general spelling and grammar, and their ability to accurately answer incoming questions. The Email Simulation typically takes 15 minutes to complete and has an average score of 6 out of 11. The top 10% of candidates score 9 out of 11 and complete the assessment within 10 minutes.
Administrative professionals will be asked to engage with the public through multiple sources. They are often asked to answer phones, answer emails, and assist coworkers and management in anything necessary. The ability to remain friendly and professional, even in difficult or overwhelming situations, is highly sought after in any position but especially in an Administrative position.
An expert command of the English language is crucial in crafting well-written and professional email responses. Candidates should be able to write an email that comes across as informational and professional while still in line with what the company would like to say.
Successful candidates should have the ability to handle incoming phone calls and make outgoing phone calls if necessary. Many times a candidate will be asked to relay important messages to people inside the company and should be able to deliver messages to the intended recipients.
Many Administrative Assistants will be asked to write or edit company documents, sometimes quite a handful of documents. An average typist will type about 40 WPM (words per minute) with no errors, but qualified candidates should shoot for around 60 WPM with no errors.
Generating quick and accurate responses to incoming emails is a necessary skill to have in Admin Support. Many times a company will be sent hundreds of emails daily with a lot of recipients expecting immediate replies. Keeping up to date with changes within the company and correct email etiquette are traits of a successful Admin professional.
Due to the nature of some of the responsibilities asked of Administrative professionals (calendar management, email management, and information handling) attention to detail is an important skill to have. Candidates should be able to easily spot mistakes in correspondence and accurately communicate information in a professional setting.
Administrative professionals will find themselves amidst a flurry of duties as they are often are in charge of handling large amounts of information and distributing that information throughout the office. Many are tasked with handling incoming calls and emails which can be anything from an upset client to an interested prospect. As the first person that many customers and clients will interact with, successful Administrative professionals effectively embody their company’s values and give provide prospects with a positive first impression of their company.
Administrative supports are often called on to maintain the office calendar and are sometimes even asked to manage personal calendars. When managing a personal calendar, accurate scheduling (or rescheduling) is crucial to success. Missed meetings, incorrectly timed events, or incorrect phone numbers included on a calendar invite can end up in an extremely stressful situation for all involved. Calendar management is vital to the success of many professionals and should be taken very seriously.
Due to the large amount of information that might pass through an Administrative professional’s hands, organization is key to succeeding in the position. Often times companies will utilize both a paper filing system and a computer filing system, so professionals should be well-versed in both. Aside from actively filing different documents, Administrative professionals may be asked to create or edit different kinds of documents and should have the skills to do so.